Toronto Pearson International Airport Check-in Concept Plan

The Challenge

In pursuit of the Global Hub Strategy, Greater Toronto Airports Authority (GTAA) needed a new vision for airline check-in to maximize the quality of guest experience.  In addition some carriers (WestJet) were aggressively pursuing self-bag tagging.  Antiquated terminal facilities needed to be changed to generate appropriate flows from check-in to gate.  Multiple passenger flow concepts needed to be evaluated for simulation and implementation purposes.  Of critical concern was ensuring that concepts could meet long term outcomes, as well as near term process changes.

Our Role

InterVISTAS and Stantec worked closely with WestJet and GTAA to develop long-term layout  concepts for passenger check-in and flows from curb-side to the departure gates. The concepts were based on trends, industry best practices and emerging technologies in the airport check-in process.


The concept plan work, as well as a criteria-based evaluation process allowed GTAA to advance discussions with air carriers.  The outputs of the project were instrumental to support the Terminal Area Plan advanced in 2011. The final concepts chosen allowed GTAA to implement passenger flows for phasing and implementation.