New York JFK Airport Terminal 4 Privatization and Commercial Development

The Challenge

A consortium led by Schiphol Group won the concession to develop, manage and operate the $ 1.5 billion International Arrivals Building (Terminal 4) at JFK International Airport. This was the first airport privatization in the United States of America.  Retail revenues were extremely important in the project.

Our Role

As one of the pioneers in this landmark project, Johan Schölvinck convinced the Port Authority of New York and New Jersey of Schiphol Group’s winning retail strategy. Subsequently, as Retail and Commercial Director for JFKIAT, he was responsible for the development and implementation of the retail strategy. Johan worked and lived in New York from 1995 and 1997.

Results

In May 2001, the new Terminal 4  was officially opened. The results achieved are dramatically better than in the old International Arrivals Building. Private operator JFKIAT and its Terminal 4 have received universal acclaim for its retail performance, customer service excellence and New York sense of place.