The Vancouver Airport Authority is noted as one of North America’s best airport. In continuation of their goal to improve the passenger and traveller experience, the airport desire to understand more about their passengers so that they can improve their passenger experience when visiting YVR. With the increasing use of smartphones and wireless devices at the airport, YVR commissioned InterVISTAS to device a bluetooth tracking system to better understand the airport’s passengers.
InterVISTAS with Atsence Bluetrace provided the infrastructure and blue tracking system at key locations around the airport that captures international, domestic and transborder travellers. The team installed, calibrated each tracking devices and provides data analysis.
The project revealed key issues throughout the passenger departure and arrival process at the YVR. Key recommendations from the analysis will help further improve the overall traveller experience and sustain YVR as one of North America’s best airport.