Benefits of Automated Passport Control (APC) in Vancouver and Chicago

The Challenge

Vancouver International Airport and Chicago O’Hare International Airport are the first two sites with a “live” Automated Passport Control (APC) kiosk deployment. APC is designed to expedite travelers through the US border clearance process and increase throughput capacity by entering information at self-service kiosks. The Vancouver Airport Authority contracted InterVISTAS to help characterize and quantify the benefits of APC to help other airports fully understand the potential advantages of APC deployment.

Our Role

InterVISTAS conducted detailed onsite process timing studies at both airports and collected relevant data pertaining to throughput, wait times and Federal Inspection Services area layout/sizing. InterVISTAS performed critical analysis to arrive at a number of conclusions regarding the benefits of APC.

Results

In addition to giving the Vancouver Airport Authority a much better and more detailed understanding of APC operations, the study produced four remarkable benefits statements regarding the deployment of Automated Passport Control at these airports:

  • 4 fold increase in the number of passengers processed per CBP Officer using APC
  • 89% less time spent through entire Primary process for APC users
  • 58% reduction of space required per peak hour passenger for APC
  • 33% less time spent in a queue for all passengers for border processes

The benefits statements will allow airports considering the implementation of Automated Passport Control to have a full comprehension of the impact that APC will have on the airport’s border clearance operations.