Paul delivers solutions in customer satisfaction tracking research, customer experience assessments, performance benchmarking, stakeholder consultation and engagement exercises, workshop facilitation, strategic planning, and tourism development. Paul has completed projects in five continents for airports, tourism, and transportation organizations. In addition to his consulting experience, Paul directed a number of Tourism British Columbia’s key worldwide marketing initiatives related to the 2010 Winter Olympics, and held senior positions in strategic planning, marketing and market research for Tourism Whistler, Forbes Travel International, and Vancouver Airport Authority. Paul has both a Master and a Bachelor of Science (Hons) degree in Geography.
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